FAQs

1. What is an order number/reference?

This is your own salons reference for the order you are placing. It could be purchase order number or anything that relate to this order. E.g. Your name, date etc.

2. How long will it take to get my order?

Our standard delivery time frame is 2-3 working days. If you require your order overnight we can arrange this for a small fee.

3. How long will it take for my order to be processed?

Orders that are placed before 2.30pm will be dispatched same day. Any order placed after this time may or may not be dispatched on the same day.

4. Am I able to return products?

If the product is faulty, this can be returned to us for a replacement or credit. Please phone Probeauty HQ prior to returning. If the product you have ordered is incorrect or you do not wish to keep the product, you can return it for a 15% restocking fee.

5. How do I know if I have a credit and how can I use it?

If you have a credit on your account this will show on your monthly statement as a negative figure otherwise, a note will be made on your order that the credit can be used.

6. How do I pay for an order?

Probeauty orders can paid for through online banking or credit card. A priced packing slip will be sent to the email address on your account for payment. Once payment is received the order will be dispatched. We can hold your credit card details on your account for all order payments. This will ensure your order is dispatched promptly.

7. How do I contact my BDE?

Our BDE’s are on the road most of the time and can be contacted via mobile;
Christa (Upper North Area) 021 888 180 | Christa@probeauty.co.nz
Simone (Lower North Area) 021 857 748 | Simone@probeauty.co.nz
Monique (South Island) 022 657 3395 | Monique@probeauty.co.nz

8. What are support files and how do I access them?

Our support files have all of our brand marketing materials. These can be accessed using your webshop login username and password. You can login to support flies by visiting;
http://www.probeauty.co.nz/Security/login 

9. What If what I want isn’t in support files, what do I do now?

Contact HQ through email or phone us and we can add the files to your account or email them to you.

10. How do I access the online shop to place an order?

The online shop can be accessed through the Probeauty website. If you misplaced your login details, please phone or email HQ. You can login to the online shop by visiting; http://probeauty.ws.integrasell.co.nz/default.aspx

11. What do I do if I have a faulty product?

Contact us first. If you have a faulty product, please contact HQ before sending this in to us so we can disucc the problem. Sometimes we can resolve the issue over the phone without returning the product.

12. Can I have a 20th of the month account with Probeauty?

After trading with Probeauty for a minimum of 6 months you can apply for a 20th of the month account. If this is of interest to you, please contact Probeauty HQ who will have all the information and paperwork you need to get started.

If you have a question that is not on here, please do not hesitate to contact us or join Probeauty POP on Facebook to keep up to date with our latest news and offers!

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